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AN APPRAISAL OF THE IMPACT OF MANAGEMENT INFORMATION SYSTEM ON SERVICE DELIVERY IN NIGERIA BANKING INDUSTRY

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AN APPRAISAL OF THE IMPACT OF MANAGEMENT INFORMATION SYSTEM ON SERVICE DELIVERY IN NIGERIA BANKING INDUSTRY

TABLE OF CONTENT

Title page                                                                                           i

Certification                                                                                      ii

Dedication                                                                                         iii

Acknowledgement                                                                             iv

Abstract                                                                                             v

Table of Content                                                                                vi-viii

CHAPTER ONE

 

  1. Introduction 1
    1. Background to the Study 1-3
    2. Statement of the Problem 3-4
    3. Research Questions 4
    4. Research Hypothesis 4-5
    5. Objective of the Study 5
    6. Scope of the Study 5
    7. Limitation of the Study 5-6
    8. Significance of the study           6
    9. Definition of terms 6-7CHAPTER TWO

 

 

  1. Literature review 8
    1. Introduction 8-11
    2. Definition, Function, Development of Electronic MIS for Banks                    11-15
    3. Function of MIS                   15-16
    4. Developing a Computer Based MIS for the Bank 16-19
    5. Area of Application of Computer Based MIS 19-222.6     Problem and Prospects of MIS                                                   22

CHAPTER THREE

 

 

  1. Research Methodology 23
    1. Research design 23
    2. Area of the Study 23
    3. Population of the study 23
    4. Sample of Sampling Techniques                    23
    5. Instrument for Data Collection 24
    6. Method of Data Collection 24-25
    7. Method of Data Analysis 25CHAPTER FOUR

 

 

  1. Data Analysis and Discussion of Findings 1 Introduction                                                                             264.2 Presentation and Analysis of Data                                           26-36

4.3     Data Interpretation                                                                  37

4.4     Hypothesis                                                                               37-38

 

 

 

CHAPTER FIVE

5.0    Summary, conclusion and recommendation                        39

 

  1. Summary 39
  2. Conclusion 40
  3. Recommendation 40-41 References                                                                               42      Appendix I                                                                               43

Appendix II                                                                              44-45

 

 

CHAPTER ONE

 

 

 

INTRODUCTION

 

 

  1. Background to the Study

Organization view the effective adoption of information technology (I.T) as a way to combat competition by improving productivity, profitability and the level of information which is one common asset shared by all business regardless of their nature because it is a vital part of any business entity irrespective of their form of ownership as it enables conceptualization and creation of new product and services.

Information guide decision makers in reaching a valid conclusion and making an informed decision regarding every area of their responsibility. Without adequate information, resources will not be located and converted into desirable finished goods aimed at a specific target market for profit. Since no business entity can survive or remain relevant without effective information. Business data must be systematically captured, analyzed, quantified, compiled, shared and made accessible, developed, administered and maintained to accomplish those tasks.

 

When properly collected, organized and indexed in accordance with the requirement of the organization, its stored data becomes accessible to those who need the information. A critical feature of any information system should be the ability to not only access and retrieve data, but also to keep the archived information as current as possible (Moga, 2010), the information system is the mechanism to ensure that information is available to the manager in the form they want it and when they need it. It is designed to support their work through providing relevant information for their decision making.

 

Literature on whether adopted innovation such MIS are actually able to deliver positive outcomes by contrast in it infancy finding from qualitative and quantitative studies in the emerging literature are not unanimous often suggest a positive relationship (Walker and Damanpour, 2010). However, similar to the studies of business organization where the focus has been on performance consequences of product innovation the emphasized bank has been on the influence of facility innovations on performance. The evolution of computer based information system and the rapid advancement of IT have created a more sophisticated and competitive business environment, In fact, IT has changed the way companies compete as it move from strictly supporting role at the back of office to take a new vitage position. Development in computer technology made it possible for manager to select the information they require in the form best suited for their needs and in time they want. This information must be current and in many cases needed by many people at same time so it has to be accurate, concise, timely, complete, well presented and storable. Most firms nowadays depend on IT but personal computer (PCS) themselves will not improve organizational productivity, this only comes about if they are used efficiently and effectively. Computer system can clearly aid organizations in processing data into accurate, well presented and cost effective information while the conciseness, relevancy, timeliness and completeness of supplied information will largely on the capabilities of the people involved in its processing and selection Harizonova (2010)

 

In recent time, a surge in the number of studies that examine this MIS adoption is a proof to this challenge (Bharadwaj et al; 2009, Devaraj & Kohli 2010, Sohal Moss & Ng 2011). In doing so, the MIS  adoption literature has examined the relationship between investment in MIS and their effect on organizational performance. However, due to the nature of the research designs employed. This stream of research has not definitely attributed the effects of usage and impact of individual technologies on organizational performance. Since most companies to have difficulty surviving for long. De Geus (2010) observed that the international average life expectancy of a company of any size 12.5 years. However, most decisions about IT are critically important to the prosperity and survival of a firm. A successful organization must be able to adapt and learn fast as creative activity increase their survival against all odds, especially in rapidly changing environment of the 21st century.