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THE CHALLENGES OF INFORMATION AND COMMUNICATION TECHOLOGY (ICT) TO MODERN SECRETARIES

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THE CHALLENGES OF INFORMATION AND COMMUNICATION TECHOLOGY (ICT) TO MODERN SECRETARIES

5,000.00 3,000.00

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THE CHALLENGES OF INFORMATION AND COMMUNICATION TECHOLOGY (ICT) TO MODERN SECRETARIES

TABLE OF CONTENTS

 

 

Title page

 

Approval/Certification

 

Dedication

 

Acknowledgement

 

Table of contents

 

List of Tables

 

Abstract

 

 

 

CHAPTER ONE

 

INTRODUCTION/BACKGROUND TO THE STUDY

 

Statement of the problem

 

The objective/purpose of the study

 

Scope or Delimitation of the study

 

Research question

 

Hypothesis

 

Significance of the study

 

CHAPTER TWO – LITERATURE REVIEW

 

2.0     INTRODUCTION

 

2.1     Definition of the secretary

 

2.2     Secretaries before ITC

 

2.3     Challenges of information and communication technology to modern secretaries

 

2.4     The challenging functions of the secretary

 

2.5     Development of modern  secretaries

 

2.6     Information and communication technology

 

2.6.1  Trends in information technology

 

2.6..2   Office  Automation

 

2.6.21 Electronic mail service

 

Tlex service  and Deliver

 

Facsimile Transmission (fax)

 

Networking

 

Internet

 

World wide web (WWW)

 

Intranet

 

Electronic Shopping

 

Record keeping and management

 

Management Information System (MIS)

 

Communication technology

 

 

 

CHAPTER THREE – RESEARCH METHODOLOGY

 

Introduction

 

Sources of Data collection

 

Population of the study

 

Sample and Sampling producer

 

Instrument for Data collection

 

Validation of the research Instrument

 

Reliability of the  Research Instrument

 

Method Administration of the Research Instrument

 

Method of Data Analysis

 

 

 

CHAPTER FOUR

 

Data Presentation, Analysis, Interpretation and summary of Results/Findings.

 

Discussion of Results

 

Conclusions

 

Implication of the Result

 

Recommendations

 

Suggestion for further Research

 

Limitation of the study.

 

REFERENCES

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ABSTRACT

 

 

This research work has been carried out to determine the challenges of information and Communication Technology (ICT) to modern’s secretaries.

 

This is with the basic aim of providing practical solution towards the re-engineering and sustenance of the secretarial profession. The re-training of secretaries, carrying out of visitation in form of excursion to those firms that assemble or reproduce these modern machines, proper funding of institutions and procurement of modern  machines and equipment. Information and communication Technology (ICT) training and development strategies to secretarial staff in the organizations. Development of social and physical infrastructure within the government and organizations towards enhancing effective and efficient performance of the staff. However, the final recommendations are good proposals for any organization to adopt in order to  make its secretaries more effective and efficient.

 

The research work present the issues, challenges and strategies in this regard with reference to some selected organizations in Port Harcourt, River State.

 

 

 

CHAPER ONE

 

 

INDUCTION

 

The world of business is changing rapidly as a result of technological development. This is very wide departure from the traditional business enterprises to the evolution of international  and multinational organizations in Nigeria economy. Some of  these establishments have acquired

 

and installed modern  communications equipment.

 

Thus,  information technology and an ultimate fully electronic office is fast becoming a reality. In effect, information and communication technology pose a lot of challenges to modern secretaries. The impact of technological improvement in the office demands that the development of a successful secretarial career today depends of upon the secretary  to acquire information and communication technology (ICT) based skills and expertise as well skills required for each category of staff.

 

Technology changes in our environment coupled with competition within a particular industry or in the society account for the reason why secretaries should engage in training and development to meet up with the challenges. This is as a result of the need to match changes in structure, policies, technology, processes and producers with the needed performance, attitude and behaviors. This study will provide an sight into the present day technological realities in and office and how a secretary could fit into it.

 

 

 

BACKGROUND INFORMATION

 

The emergence of information  and Communication Technology (ICT) has given a new improved life to communication in the office, factory, banks, hospital, hotel, supermarket, garage or at home.

 

As information and communication technology (ICT) continues to expand in office across the nations, the role of the secretaries has greatly evolved. Office Automation and organizational restructuring have led secretaries to assume  a wide range of  new responsibilities once and reserved for managerial and professional staff. Secretaries now need to be provide with training and orientation, conduct research on the internet and learn to operate new office technologies. This will enable the secretary to work along with other staff and meet the challenges of modern office.

 

There is no doubt that the secretary remains the life-wire of any organization. Contributions and effectiveness of a secretary depends on how he/she can cope with the modern technologies. However, with the development of new technology, secretarial profession is becoming increasingly challenging and more sophisticated that the common traclitional role of a secretary  are gradually  being faced out.

 

Secretaries are responsible for a variety of administration and clerical duties necessary to run an organization effectively. They serve as information charring house for an office, schedules an appointment, provide information to caller, organize and maintain paper and electronic file, manage project, and provide correspondent. Secretaries and aided  in these tasks  by a variety of office equipment such as computer, photocopier, and  telephone systems. In addition, secretaries increasingly use personal computer to run spreadsheet, word processing, database management, desktop publisher, and graphic programs. Tasks previously handled by managers. Hence, this study has been designed to bring to light the veracity of ICT and the challenges and how a secretary could meet up with  these challenges.

 

Statement of the problem

 

In today’s office, traditional job like filing, keyboarding

 

reprography, treatment of incoming and outgoing mail and other clerical activities have now learnt themselves to Automation. Attention is now shifting from the usual traditional secretarial skill to a more modernized practice. The central focus of this study is to address the challenges of information and communication Technology that modern secretaries face.

 

Purpose of study

 

The main objective of this study is to analyze the various forms of information and communication technology (ICT) and how they pose as challenges to modern secretaries.

 

It will be of great importance to practicing secretaries, employers of labor, managers Researchers, Governments and trainers of  Secretaries to know the various challenges faced by secretaries on information and communication technology.

 

The study will analyze its differences and major challenges pose by each of them. It will also provide strategies for the employers and organizations on how they can develop secretaries and what they can embark upon for updating secretaries skills to meet the challenges of modern information systems and equipment’s

 

Limitation.

 

The research work will be limited by time. The available to carry bout a thorough research is short and not sufficient. The researcher cannot carry out this research in other areas that are of benefit to the understanding of organizational effectiveness and efficiently

 

 

 

1.5  DELIMITATION

 

This research study will cover secretaries drawn from the following organization: Nigerian-American, Bank limited and Wema Band plc. However, the challenges of information and communication technology (ICT) as it relate to other managerial staff in the office shall not be focus in this research work.

 

 

 

 1.6   RESEARCH QUESTIONS

 

 

  1. Will information and communication technology enhance the

secretarial skill and practice?

Can a secretary remain relevant without modern information and

 

technology?

 

Would the career structure of a secretary remain unchanged?

 

Can secretaries find use of modern information and communication technology equipment’s relevant in handling the human aspect of their job?

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