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THE EFFECT OF STAFF MOTIVATION ON BANK’S SERVICES DELIVERY

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THE EFFECT OF STAFF MOTIVATION ON BANK’S SERVICES DELIVERY

5,000.00 3,000.00

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THE EFFECT OF STAFF MOTIVATION ON BANK’S SERVICES DELIVERY

TABLE OF CONTENTS

 

Title page                                                                                                                     i

Certification                                                                                                                ii

Dedication                                                                                                                  iii

Acknowledgement                                                                                                      iv

Abstract                                                                                                                      v

Table of contents                                                                                                         vi

 

 

CHAPTER ONE

 

1.0       Introduction                                                                                                    1

 

1.1       Background of the study                                                                                1

 

1.2       Statement of the study                                                                                   1 – 2

 

1.3       Purpose of the study                                                                                       2 – 3

 

1.4       Limitation of the study                                                                                   3

 

1.5       Research question                                                                                           3

 

1.6       Research hypothesis                                                                                        3 – 4

 

1.7       Scope of the study                                                                                          4

 

1.8       Definition of operational terms                                                                       4

 

 

 

CHAPTER TWO

 

2.0       Literature review                                                                                             5

 

2.1       What motivation is?                                                                                        5 – 6

 

2.2       Review and appraisal of various motivational model                                     6 – 10

 

2.3       How to motivate employees                                                                           10 – 11

 

2.4       Requirement of a good system of motivation                                                11 – 12

 

2.5       Important of motivation on the organization                                                  12

 

2.6       Methods of motivating employees in the Wema Bank plc                             12 – 15

 

2.7       Factors responsible for behaviour of workers at work                                    15 – 17

 

 

 

CHAPTER THREE

 

3.0       Research Methodology                                                                                   18

 

3.1       Introduction                                                                                                    18

 

3.2       Data collection                                                                                                18

 

3.3       Questionnaire design                                                                                      18 – 19

 

3.4       Population study and sample size                                                                   19

 

3.5       Research limitation                                                                                         19

 

3.6       Technique used for data analysis                                                                    19 – 20

 

 

 

CHAPTER FOUR

 

4.0       Data analysis and presentation                                                                       21

 

4.1       Introduction                                                                                                    21

 

4.2       Area of study: Wema Bank plc                                                                       21 – 23

 

4.3       Data presentation                                                                                            24 – 27

 

4.4       Hypothesis                                                                                                      27 – 31

 

 

 

CHAPTER FIVE

 

5.0       Summary, Conclusion and recommendations                                                 32

 

5.1       Summary                                                                                                         32

 

5.2       Conclusion                                                                                                      32 – 34

 

5.3       Recommendations                                                                                          34 – 35

Appendix                                                                                                        36 – 37

References                                                                                                      38

 

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