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THE IMPACT OF COMPUTERIZATION ON THE PRODUCT CREATION AND SERVICE DELIVERY

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THE IMPACT OF COMPUTERIZATION ON THE PRODUCT CREATION AND SERVICE DELIVERY       

TABLE OF CONTENTS

 

 

TITLE PAGE                                                                                                              I

 

CERTIFICATION                                                                                                      II

 

DEDICATION                                                                                                           III

 

ACKNOWLEDGEMENT                                                                                         IV

 

ABSTRACT                                                                                                               V

 

TABLE OF CONTENT                                                                                             VI

 

 

 

CHAPTER ONE: INTRODUCTION

 

1.1       BACKGROUND OF THE STUDY                                                              1

 

1.2       STATEMENT OF THE PROBLEM                                                              1

 

1.3       JUSTIFICATION OF THE STUDY                                                              2

 

1.4       OBJECTIVE OF THE STUDY                                                                     2

 

1.5       STATEMENT OF HYPOTHESIS                                                                 2

 

1.6       SCOPE OF THE STUDY                                                                              3

 

1.7       ORGANIZATION OF THE STUDY                                                            3

 

1.8       LIMITATION OF THE STUDY                                                                   3 – 4

 

 

 

CHAPTER TWO: LITERATURE REVIEW

 

 

  1. INTRODUCTION 5

 

  1. LITERATURE REVIEW 5

 

  1. EVOLUTION OF COMPUTERIZATION IN NIGERIA BANKS 6 – 7

 

  1. COMPUTER BASED PRODUCTS AND SERVICES 7 – 8

 

  1. PRODUCTS AND SERVICES DELIVERY IN BANKS 8

 

  1. IMPACTS OF COMPUTERIZATION OF SERVICE DELIVERY 8 – 9

 

CHAPTER THREE: RESEARCH METHODOLOGY

 

 

  1. INTRODUCTION 10

 

  1. RESEARCH QUESTION AND HYPOTHESIS 10

 

  1. RESEARCH DESIGN 10

 

  1. STUDY POPULATION 10 – 11

 

  1. SAMPLE DESIGN AND PROCEDURE 11

 

  1. DATA COLLECTION INSTRUMENT 11 – 12

 

  1. TEST OF VALIDITY AND RELIABILITY OF INSTRUMENT 12

 

  1. ADMINISTRATION OF INSTRUMENT(S) 12 – 13

 

  1. PROCEDURE FOR DATA ANALYSIS                                                     13

 

CHAPTER FOUR: DATE PRESENTATION AND ANALYSIS 

 

4.1       PRESENTATION AND ANALYSIS OF DATA USING

 

RESEARCH QUESTION                                                                             14 – 18

 

4.2       PRESENTATION AND ANALYSIS OF DATA USING HYPOTHESIS  18 – 19

 

4.3       FINDINGS AND DISCUSSION                                                                 19 – 20

 

 

 

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATION

 

5.1       SUMMARY                                                                                                   21 – 22

 

5.2       CONCLUSION                                                                                             22

 

5.3       RECOMMENDATIONS                                                                               22 – 23

 

5.4       SUGGESTION FOR FURTHER STUDY                                                    23

 

REFERENCES                                                                                              24

 

APPENDIX I                                                                                                             25

 

APPENDIX II                                                                                                            26 – 28

 

 

 

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