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THE IMPACT OF E-PAYMENT SYSTEM IN OPERATION EFFICIENCY IN NIGERIA BANKS

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THE IMPACT OF E-PAYMENT SYSTEM IN OPERATION EFFICIENCY IN NIGERIA BANKS

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THE IMPACT OF E-PAYMENT SYSTEM IN OPERATION EFFICIENCY IN NIGERIA BANKS

TABLES OF CONTENT

 

Title page                                                                 i

Certification                                                             ii

Dedication                                                               iii

Acknowledgement                                                    iv

Abstract                                                           v

 

CHAPTER ONE

1.0   Background of the study

1.1   Introduction

1.2   Purpose of the study

1.3   Statement of the study

1.4   Objectives of the study

1.5   Scope of the study

1.6   Limitation of the study

1.7   Significance of the study

1.8   Definition of the study

 

CHAPTER TWO

2.0   Literature review

2.1   Introduction

2.2   The reasons for the introduction of electronic banking

2.3   Overview of manual banking operation in the past

 

2.4   Packaging electronic banking products

2.5   Impact of banking on the Nigeria economy

2.6   weakness of E-banking system

2.7   Government legislation concerning E-Banking

2.8   Problem of electronic banking in Nigeria.

 

CHAPTER THREE

  • Research methodology
  • Research design
  • Study population
  • Data collection instrument
  • Administration of instrument
  • Procedure for data analysis

 

CHAPTER FOUR

  • Data presentation and analysis

4.1   Introduction

4.2   Study Area United Bank for Africa Plc

4.3   Interpretation of data

4.4   Analysis of data using research question

4.5   Analysis of customer questionnaire

4.6   Interpretation of findings

 

CHAPTER FIVE

  • Summary
  • Conclusion
  • Recommendation
  • References

Appendix

 

ABSTRACT

 

The purpose of this study is to ascertain the impact of Information Technology on Banks. E –payment system in Nigeria banks. And the help to findings through questionnaire and chi-square method. The questionnaire is between the customers and the staff of the bank and other to discover whether the system is useful or not. Hypothesis is also let us have the real deal of the test. The hypothesis talk about Null hypothesis (Ho) and alternative hypothesis (Hi) and the alternative hypothesis is highly accepted. In conclusion the impact of information technology on banking e-payment system in Nigeria, this will contribute to improves the operation of banks and it will reduce the time been used by the customer in bank sector or premises with this system the bank as improve in all aspect of operation to satisfy the customer as both local and international level of operation.

CHAPTER ONE

 

1.0   BACKGROUND OF THE STUDY

1.1   INTRODUCTION

Banking business in Nigeria dated back to 1982 with the commencement of Africa Banking Operation and since then the number of banks has increased with the banking industry.

This, the struggle to gain customers among these banks because intensive as they introduced different schemes to alters customers.

Banking is a sector that has product delivery mostly in the developed predominantly in less than a decade. This was introduced by the new generation banks on realizing error of the old banks that carry out manual banking operation.

The Structural Adjustment Programme (SAP) initiated by the banking as distraction in 1898 had affected the banking industry more than any other sector of the economy. It change not only the structure but also the contend of banking business. The technology of delivery banking services and range of productions in the market was drastically changed, and the change has been described as a revolution. While others see them as another boom compared to what was witnessed in the fifties, there was on increase in the volume of profit and this did not happen by change because banks had to introduce new product or services in order to meet the every changing needs to their numerous customers.

SAP has brought this to and the kind of banking services rendered by he first generation banks which have been described as “it is a fact that in any economy where few dominant control the force, there will be some structural in adequacies as will as lesser quality of product and customer oriented services.

Automation in banking is a natural fall out of the intensive competition going on in the market; it is brought about the efforts of banks to introduce electronic banking. Which electronics form of money transmission is an example of the E-banking services.

The emergence of E-banking can be traced down to the to the following reasons.

  1. To retain or increased the market share in response to the deregulated and intensely competitive environment.
  2. To meet the inlaying and increasing customer needs.
  3. To improve the effectiveness of the bank activities.
  4. To improve the effectiveness of the banking business.

Aderson R.G (1974) define computer as a machine which create logical operation in accordance with a predefined programme and transfer the processed data to the output device either for further processing a management control report.

The computer consists of the hardware and software. The hardware does nothing unless it is told what to do. i.e it does not function until certain instructions are passed to it; the programme called software described the logical function and a property associated with computer hardware.

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